If you are not 100% happy with your jewelry, you are welcome to contact us within 10 days of delivery to request a return or exchange. Please email us at firstname.lastname@example.org and we will provide you with the return address. You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange we will cover the shipping costs on sending the new item(s) back out to you.
If you require a prepaid label, we will arrange for the same provided we will deduct the shipping cost while refunding you for the product.
Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. As soon as we get a confirmation from our warehouse we will get in touch with you via email to confirm we have received your return and will initialise the respective process.
Eligible for Return
- Your item(s) must be unused & in the same condition in which you received it.
- It should be in its original packaging accompanied by a proof of purchase i.e within the package label.
- After we have provided you with the return address, please return your item(s) within seven (7) working days. Item(s) returned after seven days will not be eligible for an exchange or refund.
1) Any returned item received by us that do not meet the above mentioned conditions will not be accepted & no amount will be reimbursed in this case.